FAQ

Chrome — and nothing else to install. stepvideo records the browser tab you pick and works out the steps from what happens in it. Add our free Chrome extension and it gets sharper: every click is captured exactly, so steps land on the moment you acted and zooms land on the control you touched.

Against the recording you hand us, the moment the video is generated, rounded up to a tenth of a minute. Exporting it, re-exporting it at another quality and regenerating it cost nothing more. A translation is a new video and counts the same recording once more.

Mark it while you're still recording and keep going — the marked take is cut from the finished video. If you'd rather redo just that one step instead of the whole run, Perfect Take (beta) re-records it in place.

Yes. Each step gets its own generated script, and each one is editable. Rewrite the text and that step's voiceover and captions are regenerated — you don't re-record, and you don't touch the other steps.

Every render gets its own share page, which you can leave public or keep unlisted so only people with the link can open it. The MP4 has its captions burned in, so it plays anywhere.

Your 10-day trial gives you 5 AI minutes, no card. Exports are watermarked and render on the draft profile. On day 10 the trial ends and exporting stops until you pick a plan — nothing charges automatically, because we never took a card. Nothing you've made is deleted, and a paid plan re-exports any of it without the watermark and at full quality.

At checkout. Paid plans have no trial period, so the first payment is taken when you subscribe, then at the start of each month or year after that. The 10-day free trial never asks for a card, so it can never charge you.

Yes. Every account starts with 10 days and 5 AI video minutes, no card. Exports are watermarked and render on the draft profile while you try it. When the trial ends, exporting stops until you pick a plan, and everything you made stays yours.

About 34%. Creator is $228 a year against $29 a month, and Studio is $780 a year against $99 a month. A yearly plan is paid once, up front.

Yes, any time, from Billing in the app. Moving up takes effect straight away and you pay the prorated difference then. Moving down also takes effect straight away, and the unused part of the bigger plan is credited against your next renewal.

Cancel any time before your plan renews and you keep access until the end of the period you've paid for. A first subscription is refundable in full within 14 days if you've rendered fewer than 10 AI video minutes. Renewals aren't refunded automatically, but if one charged you by surprise, tell us within 14 days. The refund policy has the details.

Through Paddle, our merchant of record. Paddle takes the payment at checkout, sends your receipts and handles sales tax, and a refund goes back to the payment method you used.

Each month's plan minutes stay usable for 3 months, so a quiet month isn't lost. Minutes from top-up packs never expire.

No. Monthly plans renew month to month and yearly plans year to year, and you can cancel either one before it renews.