Iffat Jahan Liu
COO, Easital Technologies Ltd.
Iffat Jahan Liu is the COO of Easital Technologies, the company that builds stepvideo.
Articles by Iffat Jahan Liu
GuidesFree SOP Template (Word + PDF) With an Example
Free SOP template in Word and PDF: purpose, scope, roles, numbered steps, exceptions, revision history and approvals, plus a filled-in example to copy.
Use cases10 Standard Operating Procedure (SOP) Examples
Ten standard operating procedure examples from IT, security, support, sales, finance, HR, marketing, product and operations, each with steps and an owner.
GuidesWhat Is an SOP (Standard Operating Procedure)?
An SOP (standard operating procedure) is a written, step-by-step method for doing one routine task the same way every time. What it contains, types and uses.
GuidesWorkflow Documentation: Capture Work as It Happens
Workflow documentation that reflects real work: observe the current flow, capture handoffs and exceptions, reconcile variants, and publish an owned workflow.
GuidesHow to Write Work Instructions People Can Follow
Learn how to write work instructions with clear actions, decision rules, proof of success, recovery paths, a reusable template, and a real usability test.
Best-of & comparisonsKnowledge Transfer Tools: Build a System That Works
Compare knowledge transfer tools and use a practical process, template, and verification loop to turn critical know-how into work others can perform.
How to Document a Process (and Turn It Into an SOP Video)
How to document a process: pick what deserves documenting, capture reality, structure purpose, scope, steps, exceptions, owner, then add an SOP video.
GuidesHow to Write Step-by-Step Instructions People Follow
How to write step by step instructions people actually follow: one action per step, exact button names, screenshot rules, failure paths, and a newbie test.
Software Training Videos: The Complete Guide
Software training videos that teach real tasks: task-first curricula, lessons under four minutes, honest completion metrics, and localization that scales.
Employee Onboarding Videos That Don't Go Stale
Employee onboarding videos that stay accurate: record each workflow once, auto-edit it, ship a written guide from the same take, and refresh only what changed.